Founded in 1890, Hansen Bros. Moving & Storage has successfully weathered many history-changing events including the Great Seattle Fire, WWI, the Spanish Flu of 1918, the Great Depression, WWII, the 2008 recession, and 9/11 among many other public crises. We are taking the current COVID-19 threat very seriously and will promptly adhere to any and all directives from local, state and federal government officials. Hansen Bros. has been categorized as an essential industry business (moving & relocation) within the current mandate established by Washington State Governor Jay Inslee.

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As an essential industry business, we will maintain normal operations until such time as either company management determines we must close our offices or we are directed to do so by a governmental authority. We are taking extensive precautionary measures including the adoption of all CDC guidelines and the establishment of our own policies intended to minimize health risks for all customers, employees, contractors, vendors, and community stakeholders. We are proud to be able to support the needs of our customers during this crucial time but are prepared to quickly change course as required.

Stay safe together with Hansen Bros. Moving and Storage

The COVID-19 crisis is fluid and there are many uncertainties and factors outside of our control that may, with little or no advance notice, impact our delivery of moving & storage services. Please be aware the current crisis could potentially result in small inconveniences such as a delayed project start time or significant inconveniences such as the complete rescheduling of services.

Although there are many unknowns to be navigated, you can be certain that Hansen Bros. will be timely and transparent in our communications regarding servicing your moving & storage needs, and our professional relocation consultants will work diligently to offer creative solutions in the event your project is impacted by the current health crisis.

Steps Hansen Bros. Moving & Storage is Taking:

  • Company-wide Implementation of all precautionary measures recommended by the Center for Disease Control (CDC).
  • Office staff and moving crews are being monitored daily for symptoms and/or known exposure by management and asked to go home, contact their healthcare provider, and self-quarantine as directed. Staff that experience symptoms and/or aware of exposure when not at work have been directed to stay home and notify their supervisor.
  • Office staff and moving crews are receiving daily briefings on precautionary measures and have been directed to follow them on and off the job.
  • Office staff and moving crews are being instructed to maintain appropriate “social distance” of 6 feet minimum between one another, customers, and all other people.
  • Office staff and moving crews are being provided with appropriate hand sanitizer and surface disinfecting supplies. They have been directed to disinfect truck cabs and moving equipment between each move to the best of their ability. These supplies will continue to be replenished as we are able, based on availability from retailers.
  • Moving crews will be furnished with work gloves to be worn during the moving process and disinfected both during their work and between customers.
  • Moving crews will be furnished with appropriate masks (when available) to be worn during the moving process, as circumstances require.
  • Hansen Bros. is limiting visitation to our branch offices. If you wish to purchase moving boxes or supplies, please simply call in your order and we will happily deliver to your vehicle outside.
  • Hansen Bros. is offering Virtual Estimate Appointments! For more information, please visit our Virtual Estimate Appointment page or ask about this terrific option when speaking with one of our professional relocation consultants.

Steps We’re Asking Customers To Take Prior To Our Arrival At Your Residence:

  • Please notify us immediately if you or any members of your household have been exposed to COVID-19 or are experiencing symptoms including cough, fever, or difficulty breathing.
  • Please use disinfectant/cleaner to wipe down commonly touched surfaces, objects, door handles, etc. at your residence.
  • Please make a sink, hand soap, and paper towels available to your outside salesperson and moving crew for handwashing during their time within your home.
  • Please keep residence and office windows open throughout the moving process as this allows for greater airflow and less potential containment of germs.

We are all in this together.  The team at Hansen Bros. is proud to continue offering our wide range of services in accordance with the necessary precautions outlined above. Whether you or your business will be moving down the street, across the country, or around the world, we are here to make the process seamless & safe for you just as we’ve done for well over a century.

~Hansen Bros. Moving & Storage

Your rights and responsibilities when you move in North Bend, WA

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    Entrusting a professional moving company with the well-being of your goods is a smart way to save your energy and nerves during the relocation process. However, having that all of your possessions will be in the hands of others, and that is a big responsibility, it is only natural that you are wondering about your rights and responsibilities when you move. Even with reliable movers such as movers North Bend WA, you want to know exactly where you stand, as it is a good habit overall. So, with that in mind, let us see what is expected of you, and what you can look forward to from your movers.

    The summary of your rights and responsibilities when you move

    What is great about your quest is that it won’t be a long and arduous venture. Namely, the Federal Motor Carrier and Safety Administration has got you covered on this subject. Every one of Washington movers, and any others for that matter, have to present you with a booklet named “Your Rights and Responsibilities When You Move”, as stated by Federal Law. In it, you will be able to find all that you can expect from your movers, as well as what you should do to help ensure that your relocation is a smooth one. The summary of the booklet is as follows.

    A man reading a book an a bench by some big body of water
    The good news is you needn’t look far and wide for your rights and responsibilities when you move. Still, you will have to do a bit of reading.

    Regarding estimates

    Regarding the type of moving estimate your mover provides you with, it has to be in written form. Now, a moving company may give binding estimates, which can turn out to be beneficial for you. With a binding estimate, the price you receive will be the one you have to pay for the service of relocation. It is exact, and cannot and will not be altered. However, a moving company may offer you a non-binding estimate as well. These are not to be considered most accurate, as their name already suggests. Alterations can and often do happen, meaning that the actual charges may exceed the estimate in the end.

    A word of advice

    It is wise to seek estimates from at least three different movers. This will help you get a better picture of the current prices on the market, and further, make the decision that best suits your possibilities. It would be best that you keep any information regarding different movers to yourself when it comes to their competitors. Doing so will help prevent them from meddling with the accuracy of their estimates.

    Document verification

    If the moving company of your choice provides you with any partially complete document for your signature, you want to make sure you verify that the document is complete before you go signing it. See that the paper contains all relevant shipping information. You want to see that the document has the information necessary to determine the final charges for all services performed. It should also have the type of estimate you agreed upon in it. If you agree to move under a non-binding estimate, confirm with your movers in writing the method of payment at delivery.

    A man that knows all about rights and responsibilities when you move signing a document
    Know what you are signing (up for) before you put your name on any document.

    Since signing the document means that you are agreeing to the service a moving company provides, you want to make sure that you know what you are putting your signature on. So, prior to entering your name, see that you understand the mover’s responsibility for loss or damage. Do not restrain from requesting an additional explanation of the difference between valuation and actual insurance.

    Points about your shipment

    • You have the right to request from your mover the availability of guaranteed pickup and delivery dates.
    • You also have the right to be present every time that the weighing of your shipment takes place.
    • Know that you can request a re-weight of your shipment, should you feel the need or reason to.

    Know how to keep yourself safe

    The point of your rights and responsibilities when you move is to help you avoid feeling lost and confused at any moment of your relocation. With this in mind, you ought to be prepared even for the worst-case scenario. Know that your movers must offer a dispute settlement program. This is an alternative means of settling loss or damage claims. Feel free to ask your mover for details on the subject.

    Two women speaking
    Never restrain from asking about anything that may confuse you regarding your relocation.

    Concerning household goods broker

    Ask the person you are speaking with whether they work for the actual mover or a household goods broker. The latter only arranges for transportation. He or she must not represent themselves as a mover. A household goods broker does not own trucks of his or her own. The broker has to find an authorized mover that will provide transportation services. Know that a household goods broker generally has no authority to provide you an estimate on behalf of a specific mover. This means that any quote they provide you with is not to be taken as reliable. That is to say, the quote you get from a household goods broker may not be binding on the actual mover, and you might end up having to pay the actual charges the mover assesses. Also, a household goods broker is not to be held responsible for loss or damage.

    Lastly, when it comes to your rights and responsibilities when you move, know that you may request complaint information about movers from FMCSA under the Freedom of Information Act (FOIA). However, you may be assessed a fee in order to obtain this information. Check 49 CFR Part 7 for the schedule of fees.

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