For both the in-house moves, the movers came at 8:30 though I had been told between 11 & 3. Both times they adjusted and came back at the promised time. Overall I was very pleased with the service.
Commendations to Misters Zach & Corey for being professional, friendly, prompt,neat, careful, courteous, receptive, helpful, good natured, a joy to work with. They are shining jewels in the Hansen Bros. crown!
This is the 6th time I have used Hansen Bros. That should say it all!
Both movers worked very efficiently to make my timeline. Much appreciated!
Thank You!
Brian the sales consultant was so efficient and friendly. Your crew were amazing! We were so impressed that I have recommended you to my sister who is moving in a months time. Our builder had heard of you guys too and had told us that you are one of the best. Thank you for making a stressful situation fabulous!
My movers were great, but they got lost and I was charged $100 more than the estimate I was given because of the time spent on the road. I indicated it was a new address and hard to find, and was available to give directions. I don't feel it was fair that I was charged over for their drive time. Can I be reimbursed? Other than that, I had a great experience. The movers were very careful and courteous, and it was easy to work with Hansen Bros. Thank you!
It was exceptional service. Only one issue, but wasn't a big deal. When I called to schedule I think it was Bruce, set it up, but then had me call another person (Rick) I think...to confirm time and the rest. I think it would be easier if I only had to contact Hansen Brothers once. Rick was busy so we played phone tag. But the service was exceptional with the movers!
There was a misunderstanding about what we were told the movers could do and what they actually were able to do. The movers were top notch. Herbig and Walthall got me moved in record time with everything in excellent shape and even did a lot of extra things without my asking.
Excellent work. Consistent. Very good in all ways.
Great crew. Attitudes were exceptional--especially Walthall, who went beyond the call to assist the customer.