Frequently Asked Moving Questions
Hansen Bros. Moving & Storage knows that the process of planning a move can be a bit overwhelming. We have assembled the following list of Frequently Asked Questions so that you can find some quick answers at your convenience. If you have a question that is not included in our list, please call us at 1-888-300-7222.
When should I call Hansen Bros.?
If you need to move today, we can probably do that. If you require a written in-home estimate, you should call about 7 days to 2 weeks before your move. We generally just ask you to give us as much notice as you can.
How long does Hansen Bros. need for an in-home estimate?
Usually no more than an hour.
What are my responsibilities?
In brief …
I've experienced really exceptional service from Bruce, who helped me with booking both of my moves, as well as John (and his great team mates) who handled the actual moves. Everyone I chatted with, including John in the Aurora office who confirmed my move times, was incredibly helpful and friendly. Having moved back and forth from New York City in the past few years, Hansen Bros. Moving & Storage blows my previous movers out of the water. Thank you for such a great experience. It was more than I expected.
-Tia H., August 4, 2017See What 3624 Customers are Saying
- Be present during the packing of your belongings.
- Take personal responsibility for jewelry and other high value items.
- Check and sign the inventory of your belongings.
- Ensure that no prohibited items are packed.
So what can or can’t I take with me?
Generally speaking, dispose of all flammable items, liquids, foods and other items that should not be shipped. Anything that can deteriorate should not be shipped. If you have a question about something, just call and ask.
Are there any items that cannot be transported?
Well, mainly those things you might expect – drugs and alcohol. Most forms of weapons can be transported as long as they are properly documented and prepared – some exceptions (i.e. Canada, International) do apply. Shipping certain high value items or collections may require you to purchase extra coverage.
What about my car?
Most of the time we can take your car(s), truck or SUV with the rest of your belongings in the trailer or container. If this is not possible, we can arrange for an alternate method. We do not transport cars as part of a regular local move, however.
Suppose I pack myself?
Why not? But be aware of the potential problems. For instance, valuation coverage will not pay out on goods packed by their owner, unless the exterior of the box is damaged.
How long will Hansen Bros. take to pack my goods?
Every home is different but we can normally pack a home in 1-2 days.
Can I leave my clothes in their drawers?
Yes, you can. The drawers should be packed snugly as the contents will shift as the furniture is moved.