Founded in 1890, Hansen Bros. Moving & Storage has successfully weathered many history-changing events including the Great Seattle Fire, WWI, the Spanish Flu of 1918, the Great Depression, WWII, the 2008 recession, and 9/11 among many other public crises. We are taking the current COVID-19 threat very seriously and will promptly adhere to any and all directives from local, state and federal government officials. Hansen Bros. has been categorized as an essential industry business (moving & relocation) within the current mandate established by Washington State Governor Jay Inslee.

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As an essential industry business, we will maintain normal operations until such time as either company management determines we must close our offices or we are directed to do so by a governmental authority. We are taking extensive precautionary measures including the adoption of all CDC guidelines and the establishment of our own policies intended to minimize health risks for all customers, employees, contractors, vendors, and community stakeholders. We are proud to be able to support the needs of our customers during this crucial time but are prepared to quickly change course as required.

Stay safe together with Hansen Bros. Moving and Storage

The COVID-19 crisis is fluid and there are many uncertainties and factors outside of our control that may, with little or no advance notice, impact our delivery of moving & storage services. Please be aware the current crisis could potentially result in small inconveniences such as a delayed project start time or significant inconveniences such as the complete rescheduling of services.

Although there are many unknowns to be navigated, you can be certain that Hansen Bros. will be timely and transparent in our communications regarding servicing your moving & storage needs, and our professional relocation consultants will work diligently to offer creative solutions in the event your project is impacted by the current health crisis.

Steps Hansen Bros. Moving & Storage is Taking:

  • Company-wide Implementation of all precautionary measures recommended by the Center for Disease Control (CDC).
  • Office staff and moving crews are being monitored daily for symptoms and/or known exposure by management and asked to go home, contact their healthcare provider, and self-quarantine as directed. Staff that experience symptoms and/or aware of exposure when not at work have been directed to stay home and notify their supervisor.
  • Office staff and moving crews are receiving daily briefings on precautionary measures and have been directed to follow them on and off the job.
  • Office staff and moving crews are being instructed to maintain appropriate “social distance” of 6 feet minimum between one another, customers, and all other people.
  • Office staff and moving crews are being provided with appropriate hand sanitizer and surface disinfecting supplies. They have been directed to disinfect truck cabs and moving equipment between each move to the best of their ability. These supplies will continue to be replenished as we are able, based on availability from retailers.
  • Moving crews will be furnished with work gloves to be worn during the moving process and disinfected both during their work and between customers.
  • Moving crews will be furnished with appropriate masks (when available) to be worn during the moving process, as circumstances require.
  • Hansen Bros. is limiting visitation to our branch offices. If you wish to purchase moving boxes or supplies, please simply call in your order and we will happily deliver to your vehicle outside.
  • Hansen Bros. is offering Virtual Estimate Appointments! For more information, please visit our Virtual Estimate Appointment page or ask about this terrific option when speaking with one of our professional relocation consultants.

Steps We’re Asking Customers To Take Prior To Our Arrival At Your Residence:

  • Please notify us immediately if you or any members of your household have been exposed to COVID-19 or are experiencing symptoms including cough, fever, or difficulty breathing.
  • Please use disinfectant/cleaner to wipe down commonly touched surfaces, objects, door handles, etc. at your residence.
  • Please make a sink, hand soap, and paper towels available to your outside salesperson and moving crew for handwashing during their time within your home.
  • Please keep residence and office windows open throughout the moving process as this allows for greater airflow and less potential containment of germs.

We are all in this together.  The team at Hansen Bros. is proud to continue offering our wide range of services in accordance with the necessary precautions outlined above. Whether you or your business will be moving down the street, across the country, or around the world, we are here to make the process seamless & safe for you just as we’ve done for well over a century.

~Hansen Bros. Moving & Storage

Glossary of Moving Terms

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    From time to time, in the planning and execution of your move, you will come across terms and acronyms, which the industry uses. Although not all the jargon can be listed, Hansen Bros. Moving & Storage is pleased to share the following terms you will likely come across:


    ABCDEFGHIJKLMNOP Q R  S T U VW X YZ

    Additional Services
    Services such as packing, appliance servicing, unpacking, or stair carries that are needed due to either your request or building regulations may result in additional charges

    Advanced Charges
    Charges for services performed by a third party at your request. The charges for these services are paid for by the mover and added to the charges on your Bill of Lading

    Agent
    A local moving company authorized to act on behalf of a larger, national company

    Thanks so much! You took the stress out of moving!

    -Jane C., March 1, 2017

    See What 3631 Customers are Saying

    Appliance
    The cost of a complete disconnect of an appliance at the originating residence and a reconnect of the appliance at the new residence. Covered appliances include washers, dryers, dishwashers, and refrigerators. Certain movers charge a surcharge for this service while others simply charge the amount of time the actual service takes. If a particular mover does not perform this service or contracts with a third party, the field is marked “NA”

    Appliance Dolly
    Supplied by self-service movers to help you load and unload large items like appliances and oversized furniture

    Assessed Value Coverage
    This specifies how much money per $1,000 of assessed value you will need to pay to cover your household items to their fully assessed value. Purchasing this protection requires that a cash value be assigned to the items you will be moving. If a deductible is applied, that value is stated next to the cost-per-$1,000 figure. For example, 7.50/100 means that the consumer must pay $7.50 per $1,000 of assessed value to cover the load against loss, and the first $100 of damage is not covered. Some valuation policies are calculated on a sliding scale, where the price per $1,000 of coverage will vary depending upon the total amount of coverage. In such cases, carriers are requested to quote valuation prices based on $25,000 of coverage. Please note that most valuation policies require that the entire load be covered, not just specific items. Ask your carrier for terms

    Bill of Landing
    This is the contract between the mover and the customer. It also acts as a receipt. It is important to understand everything on the bill of lading before you sign it

    Binding/Non-Binding Estimate
    Binding: The mover quotes a flat price based upon a given inventory. No matter how long the job takes, the flat price is always paid. It is given only when an onsite estimate is performed
    Non-Binding: These estimates are based upon the movers’ previous experience of jobs similar to yours. As the name suggests, these estimates are subject to change

    Hourly Rates
    Customers are charged by the hour per man/woman, per truck
    Carrier
    This is the mover with whom you’re working

    C.O.D. – Cash on delivery
    This is when payment is required at the time of delivery. Make sure to ask if your payment should be in cash, credit or check

    Comments
    Any additional information about a listed company

    Cost of Move
    This addresses how much the specific move will cost, not including the various extra charges and insurance. All cost estimates are calculated based on information obtained from the listed moving companies during a signup interview. Although every effort is made to gather the most accurate information, customers should be aware of the fact that many factors affect the cost of a move. Make sure to ask about all of the movers involved costs, including things like flights of stairs, distance between your residence and the moving van (some charge extra if your belongings are a significant distance from the moving van)

    Depreciated Value Coverage
    See Assessed Value Coverage

    Divider
    Many self-service movers will place commercial goods behind your household possessions on the trailer. A divider is installed between these separate shipments to keep them secure

    Divider Installation
    This specifies how much extra it will cost a consumer to have a divider (see definition) installed

    Expedited Service
    This is an agreement to transport goods by a set date in exchange for a higher rate

    Flight of Stairs
    This tells you the additional cost, if any, of a flight of stairs either at the point of origin or the destination. Please note that a third-floor walkup counts as two flights since you are starting on the first floor. Serviceable elevators (an elevator large enough to transport the household goods) eliminate the need to pay this fee

    Freight-Service
    A low-cost alternative to a full-service move, freight-service movers will move all of your household goods from your old address to your new address but will deliver the items only to the doorstep of your new home. Your items must all be boxed in advance, and your individual pieces of furniture will not be wrapped in blankets, as distinguished from full-service movers. See also Self-Service Mover and Full-Service Mover

    Everything about my move was great. However, I did not appreciate being charged for the hour and 15 minutes before my crew even arrived at my home.

    -Tina M., March 4, 2018

    See What 3631 Customers are Saying

    Full Replacement Value Coverage
    This specifies how much money per $1,000 of value, you will need to pay to protect your household items for their full replacement value. Full replacement value is the amount of money it will cost to purchase a new replacement for a damaged item, regardless of how old the damaged item was. If a deductible is applied, that value is stated next to the cost-per-$1,000 figure. For example, 7.50/100 means that the consumer must pay $7.50 per $1,000 of declared replacement value to cover the load against loss, and the first $100 of damage is not covered. Some valuation policies are calculated on a sliding scale, where the price per $1,000 of coverage will vary depending upon the total amount of coverage. In such cases, carriers were requested to quote valuation prices based on $25,000 of coverage. (Please note that most valuation policies require that the entire load be covered, not just specific items. Ask your carrier for terms).

    Full Service Mover
    The most common form of moving company, the full service mover, will move all of your household goods from your old address to your new address. The items are picked up from every room in your old home and delivered to the appropriate rooms in your new home. Individual pieces of furniture are wrapped in blankets to protect them during shipment. Full service movers will also provide, at additional cost, full packing and unpacking services as well as appliance service (see definition). See also Self-Service Mover

    Guarenteed Pickup and Delivery Service
    A premium service whereby dates of service are guaranteed, with the mover providing reimbursement for delays. This type of service is often subject to minimum weight requirements

    High Value Article
    These are items in a shipment that are valued at more than $100 per pound

    Inventory
    The detailed descriptive list of your household goods showing the quantity and condition of each item

    Interstate Move
    Any move that crosses a state boundary, regardless of the number of miles. Distinguished from a Local Move and Intrastate Move

    Intrastate Move
    Any move which does not cross a state boundary, 56 miles or greater. Distinguished from Local Move and Interstate Move

    Loading Ramp
    Provided by self-service movers to help you load your household goods onto the trailer

    Local Move
    A move within a state, 56 miles or less. Distinguished from an Intrastate Move and an Interstate Move

    Linehaul Charges
    Basic method of billing for long distance service. Linehaul charges are calculated by mileage and the weight of your shipment. Linehaul charges may not include fees for charges such as the ones noted in Additional charges

    Long Carry Charge
    An additional charge incurred when articles must be carried an excessive distance to the movers truck

    Local moving
    Local moving usually refers to moves of less than 56 miles within the same state. This type of move is based on hourly rates and is regulated by the states DOT (Department of Transportation) or other regulatory body

    Moving Company
    A Moving Company is the business offering your move program and that is in charge of transporting your belongings

    Order for Service
    The authorizing document allowing movers to move your goods

    Order Number (aka Bill of Lading)
    This is the number used to identify and track your shipment

    Packing Service
    Many full-service movers provide customers the option of having all of their possessions packed before the move and later unpacked at the destination

    Peak Season Rates
    A premium rate that is charged at certain times of the year. This rate is generally applied in the summer months

    Permanent Storage
    Vaulted full service storage, charged monthly according to the actual weight of goods. Items are inventoried, condition catalogued, pad/stretch wrapped, carton packed, and placed in storage vaults by our warehouseman. Charged with warehouse handling (according to weight) to cover vaulting time at the open and close of the account. Accessing lot involves charges of warehouse handling (according to time) to have staff pull vaults and assist with access due to the placement of items within the vaults, and account for removal or addition of items on inventories. Items that don’t fit in vaults are appropriately protected and stored in oversized item storage. One month storage minimum, and prorated thereafter according to actual days in storage. 500 pound minimum also applies. Additional fees associated with piano storage.

    Phone
    Usually the phone number for the sales department of each listed mover

    Piano
    This specifies the additional cost to move a single 42-inch piano as part of the total household. This is not the cost to move the piano if that is the only item being moved

    Pickup and Delivery Charges
    This is an additional charge that is applied when you have to transport your shipment between the Storage in Transit warehouse and your residence

    Price
    This tells you how much the specific move will cost, not including the various extra charges and insurance. All cost estimates are calculated based on information obtained from the listed moving companies during a signup interview. Although every effort is made to gather the most accurate information, customers should be aware of the fact that many factors affect the cost of a move.

    Self-service Mover
    Companies in this category will provide a trailer for you at your old home. You load the trailer yourself and the company returns to move the trailer to your new destination. You then unload the trailer yourself and call the mover to remove the empty trailer. This type of move is becoming increasingly popular with consumers because it saves money in two ways. First, you do not pay for any of the loading/unloading labor. Second, the self-service mover will often load commercial goods on the trailer behind your household goods, to help defer the cost of the total shipment. See also Full-Service Mover and Freight-Service

    Shuttle Service
    Occurs when a smaller vehicle is used to haul goods to a location that is not accessible to large moving trailers

    Stair-Carry Charge
    An extra charge for carrying items up or down flights of stairs

    Standard Coverage
    Movers, by law, are required to provide a minimum amount of free coverage. This number, typically 60 cents, refers to the amount of money you will receive per pound of damaged goods. This coverage is a bare minimum and should not be relied upon to cover you for any significant damage. For example, if you have a priceless vase which weighs two pounds, you would only be entitled to $1.20 of compensation if the vase is damaged in transit

    Storage-In-Transit (SIT)
    Temporary warehousing of your goods pending further transportation or transportation to your new home if it isn’t ready for occupancy. You may not exceed a total of 180 days of storage, and you are responsible for the added SIT charges as well as the warehouse handling and final delivery charges

    Valuation
    Valuation is not insurance. Valuation offered by your moving company is a tariff level of carrier liability based on the weight of your goods. Valuation covers your property by assessing value in three different ways explained above (Assessed Value Coverage, Full Replacement Value Coverage & Standard Coverage). In a nutshell, Valuation is an amount that reflects “what your goods are worth.”

    Valuation only covers your goods for damage or loss if you can prove negligence on the part of the carrier. IT DOES NOT cover any loss or damage due to Acts of God, (high winds, earthquakes, tornadoes, hurricanes) riots, strikes, civil commotion, etc. and all claims are settled by employees of the carrier that damaged your goods. The valuation charge compensates the mover for assuming a greater degree of liability than that provided for in the base transportation charges

    Warehouse Handling
    This is an additional charge applicable to SIT service and Permanent Storage. This charge compensates the mover for the physical placement and removal of items within the warehouse.

    Let our team put together a comprehensive moving plan for you. Complete our simple free quote form or contact us at 1-888-300-7222.