Founded in 1890, Hansen Bros. Moving & Storage has successfully weathered many history-changing events including the Great Seattle Fire, WWI, the Spanish Flu of 1918, the Great Depression, WWII, the 2008 recession, and 9/11 among many other public crises. We are taking the current COVID-19 threat very seriously and will promptly adhere to any and all directives from local, state and federal government officials. Hansen Bros. has been categorized as an essential industry business (moving & relocation) within the current mandate established by Washington State Governor Jay Inslee.

.

As an essential industry business, we will maintain normal operations until such time as either company management determines we must close our offices or we are directed to do so by a governmental authority. We are taking extensive precautionary measures including the adoption of all CDC guidelines and the establishment of our own policies intended to minimize health risks for all customers, employees, contractors, vendors, and community stakeholders. We are proud to be able to support the needs of our customers during this crucial time but are prepared to quickly change course as required.

Stay safe together with Hansen Bros. Moving and Storage

The COVID-19 crisis is fluid and there are many uncertainties and factors outside of our control that may, with little or no advance notice, impact our delivery of moving & storage services. Please be aware the current crisis could potentially result in small inconveniences such as a delayed project start time or significant inconveniences such as the complete rescheduling of services.

Although there are many unknowns to be navigated, you can be certain that Hansen Bros. will be timely and transparent in our communications regarding servicing your moving & storage needs, and our professional relocation consultants will work diligently to offer creative solutions in the event your project is impacted by the current health crisis.

Steps Hansen Bros. Moving & Storage is Taking:

  • Company-wide Implementation of all precautionary measures recommended by the Center for Disease Control (CDC).
  • Office staff and moving crews are being monitored daily for symptoms and/or known exposure by management and asked to go home, contact their healthcare provider, and self-quarantine as directed. Staff that experience symptoms and/or aware of exposure when not at work have been directed to stay home and notify their supervisor.
  • Office staff and moving crews are receiving daily briefings on precautionary measures and have been directed to follow them on and off the job.
  • Office staff and moving crews are being instructed to maintain appropriate “social distance” of 6 feet minimum between one another, customers, and all other people.
  • Office staff and moving crews are being provided with appropriate hand sanitizer and surface disinfecting supplies. They have been directed to disinfect truck cabs and moving equipment between each move to the best of their ability. These supplies will continue to be replenished as we are able, based on availability from retailers.
  • Moving crews will be furnished with work gloves to be worn during the moving process and disinfected both during their work and between customers.
  • Moving crews will be furnished with appropriate masks (when available) to be worn during the moving process, as circumstances require.
  • Hansen Bros. is limiting visitation to our branch offices. If you wish to purchase moving boxes or supplies, please simply call in your order and we will happily deliver to your vehicle outside.
  • Hansen Bros. is offering Virtual Estimate Appointments! For more information, please visit our Virtual Estimate Appointment page or ask about this terrific option when speaking with one of our professional relocation consultants.

Steps We’re Asking Customers To Take Prior To Our Arrival At Your Residence:

  • Please notify us immediately if you or any members of your household have been exposed to COVID-19 or are experiencing symptoms including cough, fever, or difficulty breathing.
  • Please use disinfectant/cleaner to wipe down commonly touched surfaces, objects, door handles, etc. at your residence.
  • Please make a sink, hand soap, and paper towels available to your outside salesperson and moving crew for handwashing during their time within your home.
  • Please keep residence and office windows open throughout the moving process as this allows for greater airflow and less potential containment of germs.

We are all in this together.  The team at Hansen Bros. is proud to continue offering our wide range of services in accordance with the necessary precautions outlined above. Whether you or your business will be moving down the street, across the country, or around the world, we are here to make the process seamless & safe for you just as we’ve done for well over a century.

~Hansen Bros. Moving & Storage

Tips for dealing with fraudulent moving companies

paper plane icon

Free Moving Estimate

    The company you choose to take care of your relocation can make or break the whole process. With different ways to determine whether a moving company is reliable, one can still make mistakes. So long as you do proper research, you should not have much trouble with finding reliable movers North Bend WA. However, if you were not as fortunate by some turn of events, and are now having to deal with fraudulent moving companies, we are here to offer tips that ought to help you deal with the situation in the best way possible.

    How to deal with fraudulent moving companies?

    Now, it goes without saying that the best way to deal with fraudulent movers is by avoiding them altogether. That is, you want to find out they are not to be trusted before you hire them. This ought not to be that hard, especially when you have certain signs and telltales in mind. The most important thing you can do in order to help yourself is to keep your eyes wide open when looking for movers and be mindful of all the red flags. This is also important when you are looking for trustworthy Seattle storage. You want to make sure you are making an informed decision before you go on to signing any contract. With this in mind, it is time that you get acquainted with some of the most common moving scams.

    A girl learning abour fraudulent moving companies on her laptop
    The best way to deal with fraudulent moving companies is to simply avoid them.

    1. Price of the service increases after the move has already begun

    This classic moving scam goes way back. It goes as follows: the unreliable movers in question would provide you with a cost estimate that seems completely fair to you. Howbeit, once the relocation starts taking place, and your items have been loaded on the moving truck, the movers you hired suddenly let you know that the price is going to be higher than what you have been estimated. You may be so courageous as to deny paying the new price. However, the fraudulent movers may, in turn, decide to hold your belongings as if they were hostages. They would give them back only after you’ve paid the new price. So, what is there to be done?

    The solution

    The first thing you must insist on when striking a deal is to receive the estimate in writing. If the moving company declines to do so, there is only one path you would be smart to follow – out the door. However, in case you are being scammed this way, the second option you should go for is to file a moving complaint. Of course, before you take the aforementioned step, try talking sense into your rogue moving team. In addition, get your lawyer on the phone. See that you inspect the contract in great detail together. Then, with the knowledge you have obtained, you will be ready to face the movers. Ultimately, if nothing seems to help, go ahead with filing a moving complaint.

    2. The bait and switch method

    This moving scam is based on the size of your load and meddling with it. To conduct it, fraudulent movers may inform you of one price when they conduct the free estimate. And, once you are in the middle of your relocation, they will tell you that the load was larger than they had anticipated. Therefore, they would try and have you pay a higher price than the one they had originally quoted. Just as with the previous case, your items are again trapped with the unreliable moving company.

    A person holding a smarphone with a google pay option open
    While paying the fraudulent movers may seem like a simpler solution, you should fight the injustice, or it will happen again.

    The remedy

    Regardless of whether this was an honest mistake that the movers made, or if it’s an attempted scam, you should make sure not to pay a dime more than what was agreed on according to the moving estimate. To put it simply, those who make mistakes are the ones who should suffer the consequences. Make sure you are firm on this attitude, and that the movers understand this.

    When it comes to this scam, you need to make sure that your moving estimate allows you to complain. So, before you ring the alarm, see whether your moving estimate was binding or a non-binding one. Of course, this ought to be done before the move takes place. Still, it may not be too late to work something out.

    3. Fraudulent moving companies come up with invented charges

    The last type of moving scams that we will address here happens when movers send you the bill after your relocation is finalized. In that bill, however, you will be able to find certain charges that the mover had never mentioned beforehand. And, guess what? You will have to pay more than the initial moving estimate said. It does seem like a never-ending nightmare. Still, there is a way out of this conundrum.

    The way out

    Take that moving contract you received, and get a magnifying glass. The contract needs to contain every charge on the list. If the charge is nowhere to be seen, you should by no means pay for it. Now, sometimes, fraudulent movers may try to add additional clauses into the moving contract only after you have signed it. Luckily, there is one very good precaution measure you can take in order to ensure this does not happen. Do not sign a contract that was not entirely filled in. And, once you sign, take a picture of every page of that contract. A reliable moving company in Seattle will make no fuss over it, and a fraudulent one will think once more before trying something fishy.

    Two people going over a contract
    Make sure that you clarify every point on your contract if you find it necessary.

    Keep your eyes open, and play it smart

    Dealing with fraudulent moving companies is nerve-wracking, tiring, and time-consuming. And, while moving scams are not as common today as they were during the time without the Internet, they are still present on the market. The best way to avoid becoming a victim of one of them is to go for the movers you are 100% sure are reliable, trustworthy, and professional. So long as you follow these tips, and ensure your decision is an informed one, you will make the right decision.

    Latest Posts

    Let our team put together a comprehensive moving plan for you. Complete our simple free quote form or contact us at 1-888-300-7222.